TRUST AI transparency

How we use AI, in plain language.

We use AI to make hiring faster and fairer. Here is exactly what it does, what it never does, and the choices you always have.

What AI does

  • Search. AI helps us find people whose experience matches a role's skills, including people who aren't actively applying.
  • Interviews. In a Critical Hive interview, AI asks structured questions about the role, may ask a short follow-up, and summarises your answers against the role's skills, with quotes from what you said.
  • Integrity checks. AI vision proctors the interview live — no video is recorded or stored. We also note signals such as pasted text or leaving the interview window, and capture a selfie at the start. Critical Hive does not collect photo ID. If a candidate progresses, the recruiter checks the selfie against identity documents themselves.

What AI never does

  • Make a hiring decision or reject anyone automatically.
  • Analyse your face, emotions, accent or tone of voice.
  • Consider age, gender, ethnicity, disability or any other protected attribute.
  • Let integrity signals change your skills scores. They are shown separately, for a person to review.

Your choices

  • You're told before any AI interview how it is assessed, and asked for consent.
  • You can ask for an interview with a person instead.
  • You can ask what information we hold about you and how a recommendation was made.

For our Critical Hive customers

Organisations using Critical Hive decide how they use the results. We design the product so a person reviews every candidate, candidates receive a clear notice and a human option, and an audit trail records AI suggestions alongside human decisions. This supports customers' own transparency obligations, including Australian privacy requirements for automated decision-making that apply from 10 December 2026.

Does AI decide whether I get a job?

No. AI scores only what you actually said in the interview and shows the evidence alongside it — it is not a recommendation to hire or reject anyone. A person at the hiring company reads that evidence and makes every decision; there are no automated rejections. See our AI interview disclaimer for the full picture.

Can I opt out of an AI interview?

Yes. There's a "Request a human interview instead" button on the very first screen, before you answer anything — you don't need to wait or ask separately. Choosing it is recorded for the recruiter to see and act on, and never counts against you or affects how you're assessed.

Is my interview used to train AI models?

No. We don't use candidates' interviews to train AI models.

Questions about how we use AI?